The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We can help with exchanges of UNWORN jewelry only. If the plugs/earrings have not been tried on (never touched an ear at all) and you contact us within seven days of delivery, we can help you get the correct size. For health/hygiene reasons, we can not accept exchanges or returns of jewelry that has made contact with an ear.
Due to high international shipping costs, buyer will be responsible for all postage for returns and exchanges.
Yes, all ear related items are sold in PAIRS. If you select a qty of 1, you will receive two pieces, one for each ear.
(If you only want one, you may contact us to arrange for the sale of a single, however we find that most people want two, so all of our listings are for PAIRS)